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Returns and Exchanges

We offer exchanges or returns for store credit only within 30 days of order fulfillment.  All sale items are final sale.

All returned items must be in original condition with the tags attached. Shoes must be returned with their original boxes. Items that have been worn, altered or used are not eligible for return.

 All returns and exchanges can be made by mailing items to our warehouse after following the steps below OR local clients may make returns and exchanges in our flagship store:

Common Thread Costa Mesa

369 E. 17th Street, #20

Costa Mesa, CA 92627

Open Mon-San 10 a.m. to 6 p.m. and Sun 10 a.m. to 4 p.m.

The Returns Process

Common Thread Return Process

Damages and Defects

Did you receive an item with a damage or a defect? Please complete the form below and include your full name, order number, item description and photo of the damage. We will follow up within 2 business days with replacement details.

 

Returns

Not in love with your item? No problem!  Follow these easy steps for making a return:

 Step 1: Complete the form below and include your full name, order number and the description of the items you would like to send back.  Please be sure to tell us if you will mail back with your own shipping label or if you will need us to email a USPS return label. 

Please note, when you choose our label we will deduct $5 from the amount of the credit upon receipt.

Step 2: We will email you an RA number to be used for your return.  If you chose to receive a mailing label we will email that a well. **Please note you must use our return label within 48 hours or it will expire.**

Step 3: Please pack up the items that you plan to return and include a copy of your original receipt with your RA number written on the top.  Use our return label or mail with your shipping label to:

Common Thread Returns

1637 Monrovia Ave.

Costa Mesa, CA 92627

When using our return label we will have the tracking information, however if you are using your own shipping carrier please be sure to note the tracking information. We are not responsible for packages that are lost in transit or shipped to an incorrect address. 

Step 4: We receive your return and email you a code to use for your next online or in store purchase.  If you need help choosing something new please email us at orders@shopcommonthread.com or text us at (949) 783-8541.  We receive hundreds of new items each week and know that you will find something amazing.